Support
Customer support
Support covers the browser site and mobile app. Some issues can be solved only after we know the account, platform, and time of the event.
Play JellyWorms
Start the browser snake-style worm game here, or open the official mobile listing if you prefer the app.
Play in browser · Google Play · App Store · Steam · Privacy · Terms
Contact
- Email: contact@disupper.com
- App website: https://www.jelly-worms.com
- Operator website: https://disupper.com
What to include
- Nickname or account email if available
- Whether you used browser, Android, or iOS
- Device model, OS, app version, or browser
- For purchases or rewards: item name, receipt details when available, and approximate time
Safety reports
Friend chat, nicknames, friend requests, and match activity may be reviewed when abuse is reported.
- Harassment or offensive nicknames
- Suspicious automation or exploit behavior
- Friend match invite or chat abuse
- Limited logs may be used for security and abuse investigations.
Before contacting support
Many reports are easier to investigate when they include a clear timeline. Please include what you were trying to do, what happened instead, whether the issue repeats, and whether you used the browser site, Android app, or iOS app.
For account, purchase, ranking, reward, or deletion issues, avoid sharing passwords or private verification codes. Support may ask for additional non-sensitive details if needed.
Typical response scope
Support can check service-side records that are reasonably available, explain policy or account deletion steps, and route abuse or safety reports for review. Some third-party billing, store, ad availability, or platform account issues may also require the relevant platform support channel.
- Browser and website access questions
- Login, nickname, progress, friends, and ranking issues
- Rewarded ad or purchase reconciliation where records are available
- Privacy, account deletion, and abuse report requests