Support
Customer support
Support covers the browser site and mobile app. Some issues can be solved only after we know the account, platform, and time of the event.
Contact
Use support when you need help with account access, purchases, rewards, ranked records, friend features, privacy requests, account deletion, or abuse reports. A single message with the right details is faster than several partial reports.
- Email: contact@disupper.com
- App website: https://www.jelly-worms.com
- Operator website: https://disupper.com
What to include
JellyWorms runs across browser and mobile app surfaces, so support needs to know where the issue happened. For example, a web ad question, an Android purchase question, and an iPhone account question can use different platform logs.
- Nickname or account email if available
- Whether you used browser, Android, or iOS
- Device model, OS, app version, or browser
- For purchases or rewards: item name, receipt details when available, and approximate time
Safety reports
Friend chat, nicknames, friend requests, and match activity may be reviewed when abuse is reported.
Include screenshots or exact nicknames if available, but avoid sending passwords, full payment card numbers, or unrelated personal information.
- Harassment or offensive nicknames
- Suspicious automation or exploit behavior
- Friend match invite or chat abuse
- Limited logs may be used for security and abuse investigations.