JellyWorms frequently asked questions

Browser play

You can play from the browser without installing the mobile app. The browser home links to gameplay guides, support, privacy, terms, operator information, and account deletion information.

The mobile app can include platform-specific login, purchases, rewarded ads, haptics, and store billing. Browser and mobile flows are separated where the platform requires it.

Login

Login can be required for ranked play, friend features, saved progress, purchases, inventory, rewards, and account deletion controls.

The iOS app can provide Sign in with Apple where Apple policy requires it. Android and browser login options may differ because each platform handles accounts and native features differently.

Ads and rewards

Rewarded ads may appear in the mobile app when you choose a reward flow and an ad is available. Rewards can depend on ad availability, network quality, account state, and abuse checks.

Web advertising is handled separately for browser pages. The privacy policy explains how Google AdSense on the web and Google AdMob in the mobile app may use advertising-related data where applicable.

If no ad appears, it does not always mean the button is broken. Ads can be unavailable while a site is under review, while a placement has no fill, when the account or region is not eligible, or when the platform provider blocks the request. The game should still let you return to play without promising a reward that was not actually viewed.

Ranked score updates

Ranked score changes are processed by the server after a valid ranked match result is submitted. The service checks the match identifier, account session, timing, and result shape before writing ranking data.

If the result screen appears but the rank does not change, keep the approximate time, nickname, platform, and match result visible if possible. Support can use that information to compare the client result with the server-side match record.

Purchases and items

Gold, energy, passes, cosmetics, and inventory features can differ by platform and account state. Mobile in-app purchases use the applicable app store billing system.

If a purchase or reward does not appear, contact support with the approximate time, platform, device, nickname, and any receipt information available.

Support and safety

Support can help with login issues, missing rewards, purchase questions, ranking problems, account deletion, privacy requests, and abuse reports.

Reports about harassment, offensive nicknames, suspicious automation, or friend feature abuse can be sent to contact@disupper.com.

Account deletion

Logged-in users can start deletion from app settings. If you cannot access the app, use the public account deletion page or contact support from the email connected to your account when possible.

Deletion targets account-linked data such as profile, friends, inventory, equipped items, mailbox state, and current ranking data. Limited records may remain where needed for security, abuse prevention, payment reconciliation, legal obligations, or backup integrity.